A freight forwarder plays a crucial role in the supply chain of international business. It is the freight forwarding company that shoulders the entire responsibility of the movement of goods on behalf of the cargo owner.
With the rising demand for cargo services, freight forwarding company often find it difficult to manage their customer inventory efficiently. Therefore, they have integrated Warehouse Management System (WMS). WMS is a valuable tool in the freight forwarding business. It helps freight forwarding agents track the storage, receipt and shipment of customer parcels. Top cargo companies in dubai are using WMS to make their shipping process smooth.
Depending on the nature of their business, freight forwarders can either opt in for a basic version of WMS for carrying on their day-to-day small operations. They can even opt for complex solutions offering a bouquet of custom options if they run a large enterprise.
Regardless of the WMS software version being used, there are several benefits of choosing a cargo company with integrated WMS:
Inventory Tracking:
The first and foremost benefit of signing up for a freight forwarding company in Dubai with integrated WMS is inventory visibility. With the warehouse management system in place, a freight forwarder will have access to real-time statistics of all inventory that they have in their warehouse through barcoding, serial numbers and tagging. As a result, it helps the service providers to track items at the time they enter the warehouse, move through the warehouse or is transported to another location.
Labor Management:
Advanced WMS helps freight forwarding companies create employee schedules and assign them tasks based on their skill set and level of expertise. Not just that, WMS even helps supervisors to track employee performance, work with them on their improvements and manage company staffing appropriately. All these factors work together to bring down the labor cost, which is again a win-win for both the company and its customers.
Relationship with your customer:
Any top freight forwarder will always want to establish a good customer relation and maintain the same. Keeping an eye on this, WMS has been perfectly designed to help freight forwarding companies build a good reputation with their customers by giving them the top-most priority. Post integration, customers are bound to experience faster delivery with zero glitches and 100% satisfaction.
Security:
Concerned about security? WMS is designed to handle everything from cutting out employee theft to safeguarding the company secrets. Top freight forwarders prefer integrating WMS as it requires the warehouse employees to login into the system for entering any transaction. With that done, the company can easily track down any errors/ mistakes in the process and the person responsible for the same. Also, there is the option to specify user access within the software. With a system in place, while a logged in manager should be able to view reports and statistics, a ground-level employee will only be able to access the information needed to perform his duties.
Inbound Optimization:
A WMS integrated cargo shipping company and its customers enjoy a lot of flexibility. For instance, the customers can select the best day and time to schedule a shipment. It can be based on the convenience of warehouse employees and warehouse availability, thus reducing warehouse traffic.